‼️ 👀 IMPORTANT..PLEASE READ BEFORE SUBMITTING A CONTACT FORM 👀 ‼️
We are always on hand to answer any question you have or help you in whatever way we can.
However due to the volume of queries and emails we receive we will take at least 24-48 hours (working days) to answer your question. If you do not want to wait that long then to speed things up for you we have compiled a list of the most popular queries and questions and we are pretty sure your answer is in one of the most popular queries below
*Please note to save time and speed up our service you will only receive a response to submitting the contact form at the bottom of the page if the answer to your query is not listed below.
1) I have made an order but did not receive the email with link to the order form
1️⃣ Have you checked your junk mail spam? The email would have come from orders@thesignaturelogo.com or from thesignaturelogo@gmail.com
2️⃣ Did you enter the correct email address when you made the purchase?
✅ ANSWER: SUBMIT CONTACT FORM AT BOTTOM OF PAGE
2) I have made an order but I think I may have entered an incorrect email address on the purchase form
1️⃣ Have you checked your junk mail?
2️⃣ Do you think you have entered an in-correct email address? If so just go straight to the order form below.
✅ ANSWER: SUBMIT CONTACT FORM AT BOTTOM OF PAGE
3) I have made an order however my example designs have not arrived via email
We are NEVER late with example designs. We send all example designs within 72 hours and if we had any reason for these to be late we would have notified you, this means that 99% of the time the email is in your junk mail or has been rejected by your email provider. This often happens if you are a G-mail or Hotmail user so please check your junk or spam mailbox.
1️⃣ Have you sent in your order form with the details of what you want in your logo?
2️⃣ Has it been more than 72 hours?
3️⃣ Have you checked your junk mail? The email would have come from - designteam@thesignaturelogo.com or mylogo@thesignaturelogo.com
4️⃣ Still nothing? See Answer below.
✅ ANSWER: Submit Contact Form At The Bottom Of This Page
4) I would like a graphic design element added to my signature logo
1️⃣ A lot of customers request graphic design added to their signature such as a house icon, a butterfly, a vehicle or barbers razor etc
✅ ANSWER: See dedicated page here - GRAPHIC DESIGN
✅ ANSWER: If you have an existing signature logo you want to use or you have had all of your signature logo files created with us you can order the signature graphic here - ORDER SIGNATURE GRAPHIC HERE
5) I have received my 20 designs but I would now like to change the logo name and have something completely different
1️⃣ In accordance with our terms any request to completely change the signature logo name will require an $18 copyright cancellation fee so we can start the process again.
✅ ANSWER: See dedicated page and payment details here - NEW DESIGNS
6) I have received my 20 designs and cant see how I select my style for final files?
1️⃣ The instructions for selecting your signature style are in the email you received with your designs. However if you have mislaid this then please see below.
✅ ANSWER: Simply just let us know which design style you would like by clicking the STYLE SELECTION form link here - STYLE SELECTION FORM
7) I need some changes made to my completed logo files
1️⃣ It is understandable over time that your personal or business needs change and you may want to change certain aspects of your logo or branding including things like a change in tagline or additional taglines etc.
✅ ANSWER: See dedicated page and payment details here: LOGO REVISION
8) I have a video intro included with my package but have not received it and I do not know how to get it
1️⃣ If you are a GOLD PACKAGE customer then you will have a video intro as part of your package
✅ ANSWER: The intro video will be sent via WE TRANSFER around 48 hours after you receive your logo designs - please check junk mail or spam before using the Contact form below.
9) I have purchased a 30 x video intro pack as an add-on and have not received it.
1️⃣ Have you submitted the VIDEO PACK ORDER FORM here? ORDER FORM
2️⃣ Has 48 hours gone by since you submitted the form? If not please wait 48 hours.
3️⃣ Have you checked your junk mail? The video pack is sent via WE TRANSFER so please check junk mail or spam.
✅ ANSWER: If it has been 48 hours and you still do not have a WE TRANSFER email then please firstly check junk mail and if still nothing then please get in touch via the Contact Form at the bottom of this page
10) I have a free color file with my package but have not received it?
1️⃣ If you have ordered the Signature Logo Gold Package then yes, you have high resolution color of choice included in the package
2️⃣ If this color file has not been selected by you and we have not been informed of your choice then please see below answer
✅ ANSWER: See dedicated page and details here: SELECT MY COLOR FILE
11) I made an upgrade / add-on order but have not received anything via email?
1️⃣ The Email would have come from orders@thesignaturelogo.com - Have you checked junk mail or spam? Did you receive a payment link for the upgrade product and has this been paid? If so go to 2 below.
2️⃣ Have you submitted the upgrade form giving us the details we require to create your add-on product? This was in the same email as your payment link - please refer to this email and read the instructions as we cannot start the job until you send us the form we have requested. If you cannot find it have you checked junk mail?
3️⃣ Has it been 72 hours since you submitted the upgrade form?
✅ ANSWER: Please go to the CONTACT FORM at the bottom of this page
12) I have lost my logo files! How can I retrieve them?
1️⃣ If you have made an order with us in the last 60 days then we will resend you the files via WE TRANSFER. Just go to the CONTACT US page and select I Have Lost My Logo Files as the reason for getting in touch.
2️⃣ If your order is past 60 days then the files are stored in our off-site storage and there will be a $18 fee to retrieve and resend the files and please see answer below
✅ ANSWER: See dedicated page and payment details here: LOST LOGO FILES
13) I have sent in my style selection but have not received my full set of completed files?
1️⃣ Has it been more than 48 hours since you submitted the style selection form?
2️⃣ Completed files are sent via WE TRANSFER file service..Have you checked your junk mail for an email from WE TRANSFER that will contain your files?
✅ ANSWER: If you cannot locate the WE TRANSFER email then please go to the CONTACT FORM at the bottom of this page
14) I have a Professional Email Signature hosted with you. How do I make changes?
1️⃣ We will complete changes or updates for you and resend an install link - see below
✅ ANSWER: Please use the CONTACT FORM at the bottom of this page
15) I have received my files but when I try and use them they have a solid white background?
1️⃣ When you download your files from WE TRANSFER the instructions are to download and save the files as PNG files
❌ If you have saved the files as JPEG files this will put a background on the logo and you will not be able to see the white file or use it.
✅ ANSWER: Go back to your WE TRANSFER download and start the process again. If your download has expired then please go to the CONTACT FORM at the bottom of this page
16) I have received an AI file in my package but I cannot open it?
1️⃣ An AI File which is a Vector-based image is commonly used by graphic designers and printers and also acts as the source file of your logo
2️⃣ You will not be able to open this file unless you have the appropriate software. The AI file is mainly for the print industry. So should you require any signage or printing of your logo this is the file you should keep safe.
✅ ANSWER: Please keep file safe and use it when you need assets printed such as signage or clothing etc
17) I have heard about the 30 x video intro pack. How can I by this?
1️⃣ The 30 X VIDEO INTRO PACK is a collection of the 30 best video intros using a logo of your choice for just $39.95. For the full information and to purchase see below.
✅ ANSWER: Please see 30 X VDEO INTRO PACK dedicated page to view more details and make a purchase
18) I want to become a Signature Logo affiliate. How can I join?
1️⃣ Firstly, thank you for considering us. We have a dedicated page providing more information and this can be found below.
✅ ANSWER: Please go to AFFILIATE PROGRAMME
19) Can I call you or can you please call me?
❌ Sorry, we do not operate any phone support but always available to help via the contact form or Facebook messenger.
✅ ANSWER: Please use the CONTACT US page or go to our FACEBOOK PAGE and use messenger to contact us.
20) I would like a background added to my logo and I want a file that I can use with a background?
1️⃣ Yes, we can create a logo file with a background option
✅ ANSWER: Please go to our dedicated page at: BACKGROUND FILE
21) I am interested in your logo service, can you tell me more?
1️⃣ Absolutely, we create signature logos, Brand logos and Portrait Logos for any business, brand or name and would be happy to help. Please put through an order by choosing a package on any of the links below. Once you make a purchase you will be sent a receipt along with a link to our order form. The order form is where you enter the details we need to build your logo designs. If we can help any further please let us know by submitting a contact form.
✅ ANSWER:
22) The website says that you accept Bitcoin as a payment method. How can I pay using Bitcoin?
1️⃣ Yes, we will accept payment via Bitcoin
✅ ANSWER: Please go to the CONTACT FORM at the bottom of this page and select “I Want To Pay By Bitcoin” we will then generate an order number for you and provide our wallet address which is also shown below
23) I am sending you emails however I am not getting any replies?
1️⃣ Are you emailing an inbox which is not monitored? Some emails we use only to send information and the inbox is not monitored. You will know this as we will then send you an auto reply saying that the inbox is not monitored.
2️⃣ If you have emailed the correct inbox then please wait up to 48 hours for a reply. We reply to all emails within 48 hours at 100% response rate as long as you are using the contact form below or replying to a monitored inbox after initially using the contact form..
3️⃣ Have you checked junk mail?
✅ ANSWER: Please go to the CONTACT FORM at the bottom of this page
CONTACT FORM
‼️Please complete the contact form below and we will be in touch within 48 hours.
If you do not want to wait that long then to speed things up for you we have compiled a list of the most popular queries and questions and we are pretty sure your answer is in one of the most popular queries above
*We only answer queries that are not in the FAQs above‼️
IMPORTANT UPDATE
From the 23rd June - 30th June we have limited staff due to vacation and shortage and you may be waiting longer than usual to receive. a response. do not worry, we are here and we will get to your query.